Consumer Experience Consulting

Insights You Can Turn Into Action

Few things are as bad for a business as an unhappy client. Research indicates that anytime a customer has a bad experience with a business they tell anywhere from 9 to 15 people about their horror story. Good businesses rely on word of mouth to grow their clientele. Unfortunately, word of mouth only works in your favor if your customers have positive experiences with your company and your brand. The worst part about this is that negative opinions about your business are usually spread long before you have any clue. While unhappy customers are quick to tell others, very few of them ever talk to the businesses about why their experience was not up to par. It is hard to fix a problem if you do not know it exists and fixing it hardly matters if public opinion has already turned against you. 

The best way to fix problems with customer experience before they are a problem for your bottom line is to understand your organization through the eyes of your clients. Undergoing customer experience consultation with Creative Development Solutions can give you that perspective and help you ensure that your customers love your business and become clients for life.  

As a business owner, it is difficult to see the forest through the trees. It takes an outside perspective to get an accurate picture of what people truly experience when they buy your goods and services. Creative Development Solutions lets you see your operation from the perspective of your clients by utilizing a team of expert mystery shoppers to help you figure out what parts of your business will have your customers raving and which ones will leave them ranting. 

Our customer experience consultation is a multi-step process that is tailored to your specific industry, services, and clientele. First, we meet with you to understand your business model and your clientele. Second, we work with our team of expert mystery shoppers to develop a strategic plan for your business to experience every aspect of your operation. Third, we will turn the results of our mystery shops into an in-depth report that will provide you with actionable data you can use to transform your operation and delight your customers. 

Improving your customer experience is one of the best ways you can improve your bottom line as a business owner. Happy customers are return customers. Even more important, happy customers are much more likely to recommend your business to family and friends. Positive word of mouth is a way to grow your clientele without breaking the budget on costly advertising. Investing in the experience of your clients is an investment in the growth of your business, and quite frankly, it is an investment you cannot wait to make. Do not run the risk of letting another day go by with your customers walking away unsatisfied. Contact Creative Development Solutions today to schedule your own customer experience consultation.

Our experience reports cover:

  • Parking Lot and Garden Maintenance

  • Check-in process

  • Lobby Cleanliness

  • Check for Dust in High Areas or on Hallway Artwork

  • Restaroom Audits

  • Room-Service Audit

  • Restaurant and Bar Detail

  • Breakfast Standards

  • Pool Cleanliness and Chlorine Levels

  • General Maintenance

  • Conference Room Setup and Maintenance

  • Manager on Duty Availability

  • Front Desk Assistance and Knowledge

  • Housekeeping

  • Gym and Fitness Equipment